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Terms & Legal Policies

Enterprise travel governance, booking security protocols, and consumer rights compliant with the Digital Personal Data Protection Act, 2023, Consumer Protection Act, 2019, and the Information Technology Act, 2000.

Effective Date: 1 January 2026DPDP Act (India) 2023 VerifiedIATA Operational Code of Ethics
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Diamon Gragon Private Limited (operating as DG TRAVEL)
CIN: U52291HR2024PTC120344•GSTIN: 06AAKCD7614G1ZN

Terms of Use & Service Agreement

Binding Contract Between Diamon Gragon Private Limited & The Client

Important Notice: By accessing, browsing, reserving, or transacting on the DG TRAVEL platform (including our web portal, mobile interfaces, concierge desk, or WhatsApp services), you acknowledge that you have read, understood, and agreed to be legally bound by these Terms of Use and our accompanying travel policies.

1. Legal Entity & Scope of Services

Diamon Gragon Private Limited, incorporated under the Indian Companies Act, 2013, having its registered corporate office at Karnal, Haryana (hereinafter referred to as “DG TRAVEL”, “Company”, “We”, or “Us”), operates a proprietary travel enterprise portal.

DG TRAVEL acts as an architect of bespoke holiday packages, private chartered itineraries, experiential tours, flight arrangements, hospitality bookings, and on-ground logistics. While we design custom routes and coordinate reservations with utmost professional diligence, specific travel segments (including scheduled commercial flights, hotel rooms, safari permits, and transport vehicles) are operated by certified, third-party hospitality and carrier partners.

2. Eligibility & User Representations

By using this platform or completing a reservation, you represent and warrant that:

  • You are at least 18 years of age and possess full legal capacity to enter into binding commercial contracts.
  • All personal identification information, passport particulars, email addresses, and phone numbers provided for yourself and co-travellers are authentic, accurate, and up-to-date.
  • You will not utilize this platform for fraudulent, speculative, or false reservations, nor attempt to disrupt, reverse engineer, scrape, or extract data from our booking engines.

3. Quotations, Itemized Costing & Pricing Policies

In adherence to our foundational principle of Zero-Hidden-Costs & 100% Itemized Costing:

  • All published tour costs on the website represent starting prices based on double-occupancy twin sharing, subject to seasonal inventory and real-time carrier availability.
  • A formal reservation quotation is confirmed only upon the issuance of an itemized proforma invoice or booking token generated by our enterprise portal.
  • Government taxes (Goods and Services Tax – GST) and mandatory statutory levies (such as Tax Collected at Source – TCS under the Indian Income Tax Act for international travel) are calculated transparently and shown on the final billing sheet.

4. Intellectual Property & Brand Rights

All contents featured on the DG TRAVEL platform—including trade names, brand logos, software code, custom itinerary routes, architectural graphics, photography, cost sheets, and editorial journal essays—are the exclusive intellectual property of Diamon Gragon Private Limited and protected by Indian and international copyright and trademark laws.

No user, travel agency, or automated crawler is granted permission to copy, mirror, reproduce, distribute, or create derivative works from our platform without our prior written authorization.

5. Limitation of Liability & Third-Party Services

While DG TRAVEL conducts stringent quality verification of all partnered 5★ hotels, chartered vehicle providers, and adventure outfitters, the Company shall not be held liable for:

  • Commercial airline schedule adjustments, mechanical flight delays, gate changes, or luggage mishandling governed by airline carriage contracts (DGCA / IATA norms).
  • Personal injury, loss of belongings, or illness during independent activities undertaken outside the vetted itinerary scope.
  • Denial of entry or boarding by immigration, customs, or border security authorities due to incomplete personal visa documentation.

6. Force Majeure & Extraordinary Circumstances

Neither party shall be held in breach of these terms in the event of performance impossibility caused by Force Majeure, including natural disasters (earthquakes, landslides, heavy snowfall, flash floods), geopolitical conflicts, civil unrest, epidemic health advisories, border closures, or sovereign governmental decrees. In such events, DG TRAVEL will exercise best efforts to reschedule dates or issue credit vouchers in collaboration with suppliers.

7. Governing Law & Dispute Resolution

These Terms of Use shall be interpreted and governed in accordance with the substantive laws of the Republic of India. In the event of any dispute, difference, or claim arising out of or in connection with travel reservations:

  • The parties shall first endeavor to settle the matter amicably through good-faith conciliation with the DG TRAVEL Executive Grievance Desk within 30 days.
  • Failing amicable resolution, the dispute shall be referred to arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed mutually. The seat and venue of arbitration shall be Karnal, Haryana.
  • Subject to arbitration, the competent civil courts at Karnal, Haryana shall possess exclusive territorial jurisdiction.
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